As fast as businesses moves and as rapidly as technology changes, we are often challenged to keep up with the day-to-day customer’s demands, let alone capture new markets. To succeed in today’s technology marketplace, one must find strength in numbers. The winning strategy in this fast changing market is to leverage off other’s strength and combine your resources to create a win-win situation in the wake of competition.
What is eservice ?
The eservice community network is here to meet your need. eservice.com.my is a service community made up of service organizations that share common resources through the use of the Internet. The core application, Calls Management System, is designed to provide and maintain your relationship with their customers regardless of its size, locations and growth.
eservice makes it easier and more profitable for your organization to provide a complete range of solutions with minimum overheads.
Working together is not all that counts. We need to have a standard system of doing our business. The eservice community will have access to the tools available in the Calls Management System via the Internet.
With eservice, you have access to the following Web tools: -
• Calls center module i.e. receive, dispatch, reject and monitor work-in-progress on all calls
• Corporate & Walk-in Customer module
• Maintenance Site Location module
• Inventory module
• Help Desk & Forum module
• Billings module and many more
Working Together
The concept is all about working together. In this collaborative environment, we share resources, risks, and profits. Together, we can plough through good and bad times. Business today involves relationships, which result in our needs being met through co-operation.
In eservice we facilitate collaboration between Principal, Service Partners and Customers without geographical limitation. A partnership system like eservice is designed to enhance the three parties value proposition without added cost.
Together we are BIGGER
Together we are able to service our clients, nationwide, while maintaining the same workforce and overheads. You will be more competitive and able to perform in new and creative ways to keep your customers served. We understand that modern clients need accurate and individual solutions.
Through eservice , your clients will reap the IT investment return by going through one party for their hardware maintenance while maintaining lower cost with efficiency. Your eservice Partners in other states/areas will service your customers without the need of you opening a branch there.
Conclusion
Smaller service companies can take advantage of the eservice Community to compete in the open market and it is our desire that they succeed. With clear objectives, your customers are assured of consistent service solutions and peace of mind at knowing that eservice stands by its commitment, regardless of who’s actually sold or delivered the solution.
Finally, eservice with its real-time access to information makes you more accessible to your customers while you are busy supporting or servicing elsewhere.
Community Locations
ZONE |
Locations |
Northern Region |
Kangar |
|
Alor Setar |
|
Sg. Petani |
|
Penang & Butterworth |
|
Taiping & Ipoh |
Southern Region |
J. Bahru & Bt. Pahat |
|
Segamat |
|
Kluang |
|
Melaka |
|
Seremban |
Central Region |
K.L / P.J / Klang |
Eastern Region |
Kuantan |
|
Temerloh |
|
Kuala Trenggganu |
|
Kota Bharu |
East Malaysia |
Kuching |
|
Sibu |
|
Miri |
|
Kota Kinabalu |
|
Sandakan |
|
Tawau |
Process Flow
Service Process
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